Accessibility Statement

Limelight is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Measures to support accessibility

Limelight takes the following measures to ensure the accessibility of the Limelight website:

Employ formal accessibility, quality assurance methods.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines designers and developers' requirements to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Limelight is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of the Limelight website. Please let us know if you encounter accessibility barriers on Limelight:

• Phone: 0300 011 2112
• Contact us
• Postal address: Limelight, 1 St. Brides Way, Old Trafford, Manchester, M16 9NW
• Limelight Twitterwitter
• Limelight Facebook page page

We aim to respond to feedback within two working days.

Compatibility with browsers and assistive technology

Limelight website is designed to be compatible with the following assistive technologies:

• Google Chrome with the NVDA screen reader extension on Windows

Limelight website is not compatible with:

• Internet Explorer versions earlier than 7

Technical specifications

Accessibility of Limelight website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• CSS
• Javascript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of the Limelight website, there may be some limitations. Below is a description of known limitations and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Limelight website:

Navigation

1. Some menu items may be difficult to navigate to using a keyboard.
2. It may not be clear to some users which menu item is in focus when navigating by keyboard.
3. It may not be visually obvious that a part of text content is clickable, especially when using a touch device.
4. Header search button on some devices can be covered by an accessibility feature making it hard to click.
5. Some clickable icons have no appropriate label which prevents screen readers from announcing useful information about them.

Colours

1. Some colours do not meet accessibility guidelines. Some users may struggle to read text where the guidelines are missed.

Image and banner carousel

1. Invalid ARIA labelling is used to describe the carousel meaning users who rely on screen readers may find understanding this content difficult.
2. Some carousel controls don't have appropriate labels and ARIA roles, making them hard to understand for users of screen readers.

Other issues

1. Mobile users may be unable to zoom in on-page content.

Assessment approach

Limelight assessed the accessibility of the website by the following approaches:

• Self-evaluation
• Lighthouse browser automated test

Formal approval of this accessibility statement

This Accessibility Statement is approved by: Trafford Housing Trust - John Slater, UX Designer on 22^nd December 2020.

Formal complaints

The best way to tell us if you're unhappy is to email us. If you can't email, then you can call our Customer Service Team on 0300 011 2112.